Frequently Asked Questions

How to Report a Concern What to Expect in the Reporting Process Following Up on a Concern

How to Report a Concern

What kinds of incidents can I report on?

Your organization provides a list of incident types that it recommends you choose for your report and you always have the option of typing in your own incident type.

Who may share a concern by speaking up?

Any employee, member, contractor, or third party who finds themselves in a situation that may raise legal or ethical issues or that is identified in the code of conduct, may report concerns.

Is it better to make my report through the website or by phone?

It is your preference and makes no difference whether you make your report through the website or by phone. The call center agents will follow the same steps for filing a report that you would go through on the website, and either way, your concern will be received confidentially, anonymously (if you choose), and routed to only specific individuals within the organization and our outside legal counsel who are responsible for evaluating the information you provided.

What to Expect in the Reporting Process

Who can file a report?

Everyone working for or on behalf of Sodexo can file a report. It is also open to any party with whom our Company has or has had some type of business relationship (such as business partners, suppliers, shareholders, agents, distributors, representatives, and consumers) who wish to raise a concern about possible misconduct.

How can I file a report?

If you suspect misconduct and genuinely believe that the matter cannot be dealt with through the available channels, you can use the Sodexo Speak Up Ethics Line service. This gives you the opportunity to raise concerns confidentially and in your own language. Sodexo Speak Up Ethics Line is run by an independent third party and is available 24/7, 365 days a year.

Confidentiality and non-retaliation

Any individual who raises a concern using Speak Up is protected. Please feel confident that you will not suffer for raising concerns in good faith about suspected misconduct. Any form of threat or retaliation will not be tolerated. Retaliation is treated as a disciplinary matter.

You can share your concerns anonymously (where allowed by the laws of your country). We do, however, encourage you to reveal your identity as it is more difficult, and in some circumstances even impossible, for us to investigate reports that are made anonymously.

After you have completed your report (online or by phone) you will receive a unique code called an “access number”. This number can be used to call back or access the Sodexo Speak Up website to check the progress on your report.

Review and investigations

All reports received by Sodexo are logged into a case management system. Depending on the nature, urgency and potential impact of your report, the case will be handled by the appropriate case manager.

The reports will be processed within a reasonable timeframe between three and six months, in particular so that the appropriate measures are taken, regardless of the persons concerned.

If you believe that your concern or a concern raised against you has not been handled appropriately or that an investigation has not been performed correctly, please inform the Group Ethics Officer.

Contact and more information

Sodexo Group Ethics Office: 255 quai de la Bataille de Stalingrad 92866 Issy-les-Moulineaux Cedex 9 – France

More information: Before proceeding with a report, we encourage you to read the following documents:

Following Up on a Concern

Can I change my report or check its status after I submit it?

You'll be able to create a personal password, which you can use to check the status and updates of the report after it's been submitted. You won't be able to change anything, but you will be able to add additional details using the private case message board that is automatically created with a report.