Frequently Asked Questions
How to Report a Concern
Your organization provides a list of incident types that it recommends you choose for your report and you always have the option of typing in your own incident type.
Any employee, member, contractor, or third party who finds themselves in a situation that may raise legal or ethical issues or that is identified in the code of conduct, may report concerns.
It is your preference and makes no difference whether you make your report through the website or by phone. The call center agents will follow the same steps for filing a report that you would go through on the website, and either way, your concern will be received confidentially, anonymously (if you choose), and routed to only specific individuals within the organization and our outside legal counsel who are responsible for evaluating the information you provided.
What to Expect in the Reporting Process
Everyone working for or on behalf of Sodexo can file a report. It is also open to any party with whom our Company has or has had some type of business relationship (such as business partners, suppliers, shareholders, agents, distributors, representatives, and consumers) who wish to raise a concern about possible misconduct.
If you suspect misconduct and genuinely believe that the matter cannot be dealt with through the available channels, you can use the Sodexo Speak Up Ethics Line service. This gives you the opportunity to raise concerns confidentially and in your own language. Sodexo Speak Up Ethics Line is run by an independent third party and is available 24/7, 365 days a year.
Any individual who raises a concern using Speak Up is protected. Please feel confident that you will not suffer for raising concerns in good faith about suspected misconduct. Any form of threat or retaliation will not be tolerated. Retaliation is treated as a disciplinary matter.
You can share your concerns anonymously (where allowed by the laws of your country). We do, however, encourage you to reveal your identity as it is more difficult, and in some circumstances even impossible, for us to investigate reports that are made anonymously.
After you have completed your report (online or by phone) you will receive a unique code called an “access number”. This number can be used to call back or access the Sodexo Speak Up website to check the progress on your report.
All reports received by Sodexo are logged into a case management system. Depending on the nature, urgency and potential impact of your report, the case will be handled by the appropriate case manager.
The reports will be processed within a reasonable timeframe between three and six months, in particular so that the appropriate measures are taken, regardless of the persons concerned.
If you believe that your concern or a concern raised against you has not been handled appropriately or that an investigation has not been performed correctly, please inform the Group Ethics Officer.
More information: Before proceeding with a report, we encourage you to read the following documents:
All reports submitted are routed to only specific individuals within your organization and outside legal counsel who are responsible for reviewing and evaluating the specific category of information that you provided. Each of these recipients has vast experience in reviewing matters and conducting investigations in a thorough, impartial, and confidential manner.
Retaliation against anyone for reporting or participating in the investigation of any complaint is prohibited. Anyone found to have engaged in retaliation is subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a concern or for participating in the investigation of a concern raised, please immediately report it so it can be properly investigated.
Following Up on a Concern
You'll be able to create a personal password, which you can use to check the status and updates of the report after it's been submitted. You won't be able to change anything, but you will be able to add additional details using the private case message board that is automatically created with a report.